System Level Measures update

Date published
6 May 2018

Focus on patient experience survey, April 2018.

Patient experience of care is an important indicator of the quality of health services, and is one of the System Level Measures co-developed by the Ministry of Health and the health sector. There are two patient experience surveys – one that captures patient feedback and experience in hospital, and the more recent primary care patient experience survey. The surveys are coordinated by the Health Quality & Safety Commission.